Golang Job: Application Support Engineer

About Crypto.com:

Founded in 2016, Crypto.com serves more than 70 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com .

Responsibilities;

• Ensure maximum uptime for multiple production systems
• Provide L1 and L2 application production support to internal users for the trading, data processing, and IT operations
• Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
• Work closely with internal users to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering team
• Coding for manual tasks automation and system automation
• Experience to define SLA and OLA with different stakeholders and documentation
• Hand-on for incident management, change management and response management and write RCA reports.

Requirements for the role

• A strong interest in working in technology and/or financial environments.
• 5+ years of experience in application support or application development.
• 1 year+ experience to support an exchange / high frequency / low latency trading system.
• Experience in Database query, Shellscript; basic Linux command.
• Minimum 2+ years experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud Strong Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
• Experience coding in Ruby, Python, Java and/or GoLang
• Help in setting up the support model with the team in long term.
• Excellent communication and interpersonal skills.
• A problem solver with a keen eye for detail.
• Provide phone or remote support during non-office hours if required.
• Experience with third-party IT support ticketing systems is a plus.
• Knowledge of Redis, Relational databases and log queries is also a plus
• Able to support applications on Linux environment and cloud computing
• Familiar with modern deployments using CI/CD
• Familiar with operations under Linux environment
• Understanding of FIX protocols is a plus
• Understanding of AWS / Kubernetes is a plus
• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
• Stay abreast of the latest technology and trends

Benefits

What you can expect from us?

We offer an attractive compensation package working in a cutting-edge field of Fintech.

• Huge responsibilities from Day 1. Be the owner of your own learning curve.
• The possibilities are limitless and depend on you.
• You get to work in a very dynamic environment and be part of an international team.
• You will get to have involvement in developing a brand new product from scratch alongside with a talented team.

Only shortlisted candidates will be contacted with information on the next steps of our application process.

Job Types: Full-time, Permanent

Salary: From £70,000.00 per year

Benefits:

• Additional leave
• Referral programme
• Work from home

Schedule:

• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:
Full support on remote work (work from home), requires to wear mask at workplace

Work Location: Remote